Fix missing photos or completed documents

A photo appears in a document after it uploads to the schedule over the internet. Completed documents depend on the schedule status and work-form setup, so separating photo and document checks is the fastest way to diagnose a problem.

If a photo is missing from the schedule

1. 01

   Check the form's photo feature

   The schedule's work form must include before or after photos.

2. 02

   Check device permission

   Allow the camera or photo access needed to take or choose an image.

3. 03

   Check the internet connection

   Stay connected until upload finishes and the photo appears on the schedule.

4. 04

   Check the daily limit

   Make sure the current plan still has photo uploads available today.

5. 05

   Keep the original

   If it continues to fail, keep the image on the device and try again with a stable connection.

If the completed document option is missing

• Make sure the schedule uses a document-supported work form rather than Quick form.
• Confirm that the schedule is completed, not upcoming or canceled.
• Check whether empty required fields prevented completion.
• If you recently switched forms, review the warning that earlier work records were reset.

If document content is missing or different

1. 01

   Review the current schedule

   Check that customer details, address, checklist, and custom fields are saved correctly.

2. 02

   Wait for photo uploads

   An image still uploading may not appear reliably in the document.

3. 03

   Review Shareable documents

   Check the title, business details, payment content, and amount display.

4. 04

   Open the document again

   After correcting the schedule or settings, create a new preview and PDF.

If a signature is missing

Customer signatures are kept on the current device and may not remain after reinstalling or changing devices. After collecting an important signature, promptly create the final PDF and keep it somewhere safe.