Work records and documents

Follow a job from scheduling to completion and PDF

See the full flow from booking a customer visit to recording the work and sharing a completed document.

7 min read

An ILJI work schedule can hold much more than an appointment time. With the right form, customer details, field checks, photos, work time, and the completed document stay connected in one schedule.

1. Prepare the workflow you will repeat

Create a work form with the customer information and on-site checklist you need. Enable documents, messages, a timer, and photos when they belong in the workflow.

2. Create the customer job

  1. 01

    Choose a work schedule and form

    Use Quick form for simple work or the appropriate reusable work form for detailed records.

  2. 02

    Enter the date and customer

    Linking a contact lets you review this work later in the customer's schedule history.

  3. 03

    Review the location and job details

    Enter what you need for calling, navigation, and preparation.

  4. 04

    Choose reminders and assignees

    For team work, include every member actually responsible.

  5. 05

    Prepare customer guidance if needed

    Review a confirmation message, then send it yourself from the device's messaging app.

3. Record the work on site

  • Before starting, review the checklist and take any before photos.
  • Start the timer and record a start location when needed.
  • Enter inspection results and amounts as they are confirmed.
  • At the end, add after photos and stop the timer.
  • Review required fields and unfinished checklist items.

4. Complete and share

  1. 01

    Mark the schedule complete

    First make sure every needed record was saved.

  2. 02

    Open the document preview

    Review customer details, work, photos, amounts, and business information.

  3. 03

    Collect a customer signature if needed

    Check that the signature appears correctly in the document.

  4. 04

    Create and share the PDF

    Choose how to deliver it from your device's share menu.

5. Use the record for the next job

Before booking again, open the contact to review the earlier completed schedule and work. If the same task repeats, add any repeatedly missed check to the form for more consistent records next time.

Still need help?

If you couldn’t find the answer, contact us or get help with your account.